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If
you have an Exchange server critical (server down)
issue or email loss/corruption issue, please provide
as
much information
as you can when you get in contact. Here's the sort
of information
which will be helpful.
|
| What hardware platform
is it? |
Please find out what model of server the
problem is on. |
What's the operating
system (OS)?
|
For example, Windows
2003, 2000 or NT4
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| What's the OS service
pack level? |
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| Version of Exchange
server? |
For example, Exchange
server 2003 Enterprise Edition
|
| Service pack level
of the application? |
An example is Exchange
2000 Service Pack 3
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| Any hotfixes installed? |
This is particularly important is the
problem started to occur after a recent hotfix to either
the OS or the application. |
| What is the Exchange
problem? |
Please describe the
problem in as much detail as possible. Will Exchange
start? Any errors in the event log?
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| Problem reproducibility? |
Is the issue intermittent or does it happen
all the time? |
| Can your server
browse the Internet? |
If so, it will speed
things up to download our remote
support client. We can then investigate the problem
remotely immediately. |
| Was anything installed
or changed prior to problem? |
Was software or hardware installed? Was
anything reconfigured? |
| Is the problem related
to a corrupt Exchange database? |
If it is - please
take a copy of your Exchange database(s) before attempting
a repair using eseutil or anything else.
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| Now call us! |
We are open from
09:00 to 18:00. We do have an on call engineer line
outside these hours - please call 0845 838 5505 for
emergency out of hours cover.
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0845
838 5505
